The best way to update music on hold productions

Almost everyone realizes the value of on-hold messaging after that first production is installed on their phone system – and they’ll need to replace it from time to time with relevant information. Most on-hold companies will anticipate this need by installing a player that is easy to update over the internet, through the mail, or directly through the phone system.

1. Locally loaded: The USB thumbdrive
   1. The least expensive option, the studio will email a completed .mp3 to the customer. Drag n’ drop the completed production to the removed thumbdrive from the on-hold player, then re-insert it in the player.
   2. In another variation, like the one offered by Hold Time Studios, the .mp3 is copied to the thumbdrive in the studio, mailed directly to the client, who inserts it into the USB port on the player.
   3. Older legacy players might use SM Cards, Tapes, or CDs. These types of players are not the best technology available.
   4. Example: http://www.neltechlabs.com/messager_usb.html
   5. Good: Inexpensive, simple technology.
   6. Bad: Forget it if you don’t know what a USB is.
2. Remote Controlled players: The vendor takes care of it.
   1. The on-hold player is connected to an accessory fax line or the internet and downloads new productions as they become ready. The customer usually receives a copy of the production by email.
   2. Example:

i. http://www.premtech.com/ruf2700.html

ii. http://www.premtech.com/net7000.html

i. Requires no customer interface.

ii. Updates are very timely.

iii. Excellent for telephone systems will multiple locations.

Bad: Expensive equipment. Harder installation.

For a two minute video that shows an installation of a remote player, see http://www.youtube.com/watch?v=Ykiv0_7zwnY

how do you install music on hold on your phone system: check it out http://holdtimestudios.com/phone-system.php