On hold music for 2 or 4 line phone systems
~ This was posted on - November 24, 2008
Many people believe that on-hold messaging is only for big, expensive telephone systems like Vodavi, Toshiba, and NEC. Not true! A phone system purchased at an office supply store will not have native Music-on-hold capability, but there are third party adapters available to turn a small phone system into a marketing machine!
Here’s how they work:
- The adapter is installed before the phone reaches the central phone unit.
- Sensing a “hold” signal or a voltage shift within the phone line, the music stored on the player will automatically begin to play when the caller is put on hold.
- In my own experience, adapters that sense the voltage shift, like those at www.skutchelectronics.com, are far more reliable than the tone-emitting adapters shown at www.intellitouch.com. They’re also custom made and cost more.
Hold Time Studios has successfully installed third party on-hold adapters for small offices, like www.lathroportho.com – they thought they were stuck with the weird background music played on their KX series Panasonic 3 line phone. “Not so!” I told them. Now they’re fitted with a Skutch CK1p and a RUF 2700 player from which Hold Time Music loads new productions several times a year.
Wiring a third party analog adapter to your phone system may take some time. If you can afford it, we recommend using a telephone tech.
Commercial grade systems are much easier, because their engineered to recieve MOH, like your computer is designed for a USB plugin. learn more at http://holdtimestudios.com/phone-system.php