The #2 complaint about telephone hold music companies
~ This was posted on - November 21, 2008
Some on-hold companies make their money by not providing all the productions you’ve paid for. Let’s say our client www.greshamchryslerjeep.com has paid for four productions in a calendar year – that’s pretty standard. Our sister company, www.holdtimemusic.com makes sure they get what they paid for by setting up a flexible calendar schedule for new productions and
- Writing new script before we contact them at the beginning of a season.
- Requesting their input and approval before new productions are made.
- Following up with the client by phone and email prior to each production period.
What do some of our competitors do?
- Wait for the client to call.
Yup, that’s it. So it’s up to Gresham Chrysler Jeep to request a new production, and by the end of the year only two have been delivered instead of the four they paid for. The client gets ½ of customer service, and the on-hold messaging company gets 50% profit.
At Hold Time Studios and www.holdtimemusic.com, we’re serious about keeping the promises we make. It’s our owner, Patrick Bolan, who will give us hell if we don’t!