On Hold Messaging Systems Process
Tell us a good time to call, and we'll call you to talk about your company in a scripting interview.
Within 48 hours of your checkout for onhold messaging and on hold messaging systems, we'll call you to talk about your company in a "scripting interview". Would you rather work over the internet? No problem. We'll send an online questionnaire, and correspond with us over email if you like..
Projects don't get stalled around here. Your project manager will call you within 48 hours of your order. You'll approve the project at these milestones:
Script Writing
Our productions are put together with six to nine paragraphs within about six minutes of music. See a video of how it goes together here. Our project manager will call you, listen to your ideas, write the script, and you'll approve it over email. If we work together, it takes just a few days to get a completed production to you.
Production voicing
Forget the silly music and canned voices. Voiceovers are an art form like singing. Select the music and voice, then we'll go to work. You'll approve the production before it's shipped out. 90% of our productions are read by our regular voiceover artists that work here. (There are other options, but they live elsewhere and are contracted for one project at a time. Expect to pay $100 to $200 extra.)
Equipment Install
Your on-hold messaging phone system will need an on hold messaging device that runs 24/7 and won't break down. Hold Time Studios has it - with a five year warranty. Will it work on your phone system? You bet – take a look at our installation page (link here) for specifics. An I.T. Manager or telephone tech will come in handy here... we'd be happy to coordinate with them to get your messaging on hold rolling!
Who Knew?
Interesting Fact #4: The phone keypad is the inverted image of a 10-key layout. That’s because phone designers in the 1960’s were concerned callers would dial the numbers too quickly for the computers to respond.
Interesting Fact #7: Our favorite studio setup is an AKG C1000s -> tube preamp -> 8x4 DWA -> Cubase SX...
and If you know that that means, you’re an audio geek.
Let’s Get Down to Business
Music on Hold White Sheets
- How we transmit productions to your phone system.
- How are productions put together?
Honest Answers From our Blog
- Designing on hold messaging with cell phones in mind.
- Working with your internet strategy.
- The Number #2 complaint about the on hold industry.
- Using sound FX while on-hold.
- "Please hang up" – avoiding on hold messaging hell.
- The Number #1 complaint about the on-hold industry.
- "Please hang up" – avoiding on-hold hell.
- Can I have Celine Deon on-hold?
- Phone death by radio.
- Trivia is not trivial.
- Your customers: The attention span of 2 year old.